help-desk

Help desk

« Making our user support service simpler by having a single phone number for all user queries! »
« Satisfying our users, so they can concentrate on their core business and we can concentrate on ours! »
« Being able to rely on the know-how of an efficient, client-aware, flexible team! »
« Measuring the performance of our help desk with a smile indicator? »

Your needs

  • A customized service desk tailored to your needs and business conditions (working hours, volume, business perimeter).
  • A one-stop shop for your user queries.
  • Qualified and experienced operators, bent on serving your users.
  • lasting, robust partnership, with a service provider who can adapt to your changing needs.
  • Performance indicators that both your users and senior management can easily follow and understand.

The Tibco service desk provides

  • A 24/7 service, secured by a DRP, in each of our 4 services centers across France: Nantes, Lyon, Lens and Thiais (Paris area).
  • Easy, personalised access to local teams, attuned to your business activities and uses.
  • Our employees’ know-how and social skills, working in stable, strongly committed teams.
  • Control over your expenditure with service ranges perfectly suited to your needs.